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Customer Support

At Rooted Elements we strive to create unique, all natural products to promote healthy, clean skin for all skin types. We are extremely thankful to all of our customers and appreciative of your feedback. Please feel free to email us with any comments, questions or concerns.
customerservice@myrootedelements.com

Shipping

Unless otherwise noted orders will be shipped within 2-3 business days. The timely delivery of your package is important to us, however shipping delays may occur. We as a company will work with you to ensure your package is delivered as efficiently as possible, unfortunately we cannot take responsibility for any delays incurred by the shipping carrier.
We currently do not ship products outside of the United States. Please feel free to contact us directly regarding pricing for international shipping.

Return Policy

If for any reason you aren’t satisfied with your purchase, you may return any item within 30 days for a full refund (excludes shipping costs). We stand behind the effectiveness of our products, so please reach out if you have questions before purchasing. customerservice@myrootedelements.com

If the product you received is deemed defective, please reach out within 3 days of the delivery date to customerservice@myrootedelements.com. We will immediately address the issue and send a replacement product.

Small Batch Production

All products are handmade in small batches. This allows us greater control over quality and authenticity. Each batch is made in Maryland, USA.

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